How can we help?

The Kaotim Customer Portal is a secure digital platform that enables customers to conveniently access their plan information, view certificate details, submit claims and access support 24/7

Eligibility

To register, you must be a Kaotim certificate holder for selected protection plans. Click here to view the list of eligible products.

Registration Steps

1. Visit the Kaotim Customer Portal at https://kaotim.my/
2. Click on the “Customer Portal” link on our homepage.
3. Click “Activate Now” to begin your registration journey or click https://customer.kaotim.my/en/register to go directly to the registration page.
4. Enter your NRIC number and click “Next”.
5. A verification link will be sent to your registered email.
6. You will receive an email “Welcome to Kaotim – Complete Your Account Set Up”. Please click the link in the email to activate your account.
7. Once your verification is successful, please create your password to fully activate your account.
8. Your Kaotim account will be activated instantly. You can log in and start exploring the portal right away.

It may take up to 48 hours after purchase for your plan and certificate to appear.

First, check your spam or junk folder. If the email isn’t there, you may go to the Kaotim Customer Portal login page at https://customer.kaotim.my/en/login and click “Activate Now”. Insert your Identification Number and follow the on-screen instructions to proceed.

If the button does not respond, copy and paste the activation link from the email into your browser.

You’ll be prompted to activate your account again to request a new activation link.

Click the “Forgot Password?” link below the password field on the login page or go to https://customer.kaotim.my/en/forgot-password. You’ll be redirected to the password reset page. Follow the on-screen instructions to create your new password.

Ensure your ID and password are correct. Reset your password if needed.

Go to “Account Settings” and update your details. Confirm changes via OTP sent to your email.

Yes. Go to “Password Settings” under “Account Settings” and follow the steps.

No. Profile updates only apply to the portal. Certificate changes require separate endorsement.

Contact Customer Service by calling 1-300-80-2525 or emailing hello@kaotim.my with your ID document to request a correction.

Log in and go to “Your Certificates” on the dashboard or “View All Certificates”

Click “Show Details” on any certificate card to view full information.

Yes. Use the “Filter” option on the All-Certificates page.

NO. For Medikad & Legasi, visit the website https://www.takaful-malaysia.com.my/ and use “Online Payment”.

Yes. A digital receipt is issued and send to your registered email after each successful payment.

You can update your payment method by logging in or registering at the myTakaful Customer Portal, then selecting the “Manage Payment” section.

For 1st time login of the day, please allow not more than 3 minutes before refreshing or closing the page, as some transactions require extra time. If it still does not load, check your internet connection. If successful but not updated, contact our Customer Support via Hotline: 1-300-80-2525 or email us at hello@kaotim.my

Yes. Use the “Submit Claim” feature and follow the steps.

Kindly refer to the following steps:

1. To check your claim status, contact Kaotim Customer Support via:
   • Hotline: 1-300-80-2525
   • Email: hello@kaotim.my
     
     
2. Have the following information ready:
   • Your Identification Number (e.g. NRIC)
   • Your Certificate Number
   • Your Claim Reference Number
   • Your Claim Submission Date

You may email the document to hello@kaotim.my. Please include the following information:

• Your Identification Number (e.g. NRIC)
• Your Certificate Number
• Your Claim Reference Number
• Your Claim Submission Date

Submit separate claims for each visit date.

If you have already submitted a claim through the Customer Portal, you may email the pending documents to hello@kaotim.my. Please include the following information:

• Your Identification Number (e.g. NRIC)
• Your Certificate Number
• Your Claim Reference Number
• Your Claim Submission Date

You’ll receive a confirmation notification via your registered email once your claim has been successfully submitted through the portal.

The portal will display a checklist of documents required based on the claim type you selected (e.g., Medical report, police report, invoice, death certificate).

We accept the following file formats for uploading your claim documents: PDF, JPEG, JPG and PNG. Please ensure your files are clear and readable before uploading.

Maximum 5 MB for each file. If your file exceeds the maximum size, please compress the file or split your documents into smaller files before uploading. If you still face issues, contact our Customer Support via Hotline: 1-300-80-2525 or email us at hello@kaotim.my

Yes, you may continue accessing all current services on the myTakaful Customer Portal. No changes are required.

Yes, Kaotim clients who are eligible may register for the myTakaful Customer Portal. Our Customer Service Unit (CSU) and TMCC branches will assist you with the registration and guide you on using the available services.

Check your e-mail inbox and spam folder. You can also request a new OTP via the portal.

The OTP is valid for 5 minutes from the time it is issued.

Ensure its correct and within the validity period. If expired, request a new OTP via portal.

Tele Bantuan is Kaotim’s 24-hour accident assistance service, available exclusively to eligible customers. It includes emergency support, towing services, and damage repair for those covered under the Kaotim Comprehensive Private Motor and Kaotim Comprehensive Motorcycle Protection Plan.

Step-by-Step

1. Tap the Tele Bantuan app icon to launch it on your device.
2. Grant necessary permissions (e.g. location, notifications) so the app can function properly during emergencies.
3. If you already have access to myTakaful Customer Portal, log in using your existing User ID and password.
4. If you're new, follow the registration steps to create your account.
5. Enter your identification number (NRIC/passport) and complete the verification process. You may receive a code via SMS or email.
6. Set Up Your Profile Fill in your personal details, vehicle information, and emergency contact (if required).
7. Once activated, navigate to the “Tele Bantuan” tab to access 24/7 accident assistance, towing services, and emergency support.

By phone, call our 24-hour support line at 1800-888-788. Via app, submit your request through the “Tele Bantuan” mobile app.